Retail company increases response rates and collects rich customer insights with AI calls
A retail company needed more than just ratings from post-purchase surveys. They wanted qualitative insights to improve products and customer experience.
ezDial.ai conducted automated voice surveys, collecting NPS-style scores and detailed feedback, leading to richer insights and higher participation.
Low Response Rates: Traditional surveys ignored by most customers
Limited Insight: Forms captured ratings but lacked qualitative feedback
Manual Follow-Up: Customer support could not call thousands manually
Delayed Analysis: Insights came too late to influence decisions
Response Rate
Surveys Completed via Voice
Open-Ended Feedback Captured
CRM Data Ready Immediately
Customers are more responsive to human-like conversations than static forms. AI-powered calls increase participation and reveal qualitative insights.