Privacy Policy

Last updated: January 2026

ezDial respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, and safeguard information.

1. Data We Collect

• Account information (name, email, company)
• Usage and interaction metadata
• Audio and text data processed for AI analysis (where enabled)
• Billing and payment details

2. How We Use Data

• To provide and improve the Services
• To deliver real-time coaching and analytics
• For billing, support, and security
• To comply with legal obligations

3. AI Processing

Audio and text data may be processed by AI models to generate insights. Data is not sold and is not used to train public AI models unless explicitly agreed.

4. Data Retention

Data is retained only as long as necessary for operational, legal, or contractual purposes. Customers may request deletion subject to regulatory requirements.

5. Data Sharing

We do not sell personal data. Data may be shared with trusted sub-processors strictly for service delivery.

6. Security

We implement technical and organisational safeguards to protect data against unauthorised access.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, rectify, delete, or restrict processing of your data.

8. Contact

Privacy enquiries:
Email: [email protected]